As more seniors downsize, relocate, or clear out lifelong homes, the demand for trustworthy home service providers — from decluttering to moving and estate clean-outs — continues to grow. Unfortunately, so does the number of scams targeting older adults and their families.
At Caring Transitions, we’ve seen firsthand how devastating it can be when someone takes advantage of a senior’s trust during what’s already an emotional and overwhelming process. Recently, one of our new clients came to us heartbroken after being scammed by companies they thought were helping.
A Real Story: When “Help” Turns into Heartbreak
Our client had hired a clean-out company and another business to assist with donations and downsizing. She believed she was paying for a full, professional service. Unfortunately, she later discovered that:
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The clean-out company never finished the job, leaving many items — including heavy furniture and debris — still in the basement, even though she had already paid for a complete removal.
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Another company “donated” her sterling silver without her consent, claiming they were doing her a favor, when in fact those valuable items were never supposed to leave the home.
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Because the client couldn’t physically access the basement due to mobility limitations, she had to take their word that the job was done — only to learn later that it wasn’t.
Situations like this are far too common. Seniors and their families are often trusting, overwhelmed, and unsure where to start — which makes them vulnerable to dishonest providers who overpromise and underdeliver.
Common Red Flags in Senior Home Services
If you or a loved one are hiring someone to help with moving, decluttering, or estate clean-outs, here are warning signs to look for:
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No written contract or vague estimates – Always get a detailed contract outlining the scope of work, costs, and timelines.
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Requests for full payment upfront – A reputable company should not require full payment before the job is completed.
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No company branding or references – Be cautious of individuals working “under the table” or without verifiable business credentials.
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Pressure to donate or “get rid of” valuables quickly – Scammers may frame this as doing a favor but could be pocketing valuable items.
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Unclear communication or refusal to provide photos – Especially when seniors can’t easily access certain areas, it’s critical to ask for before-and-after photos.
How Caring Transitions Protects Seniors
At Caring Transitions, trust, transparency, and compassion are at the heart of what we do. We are fully insured, bonded, and part of a nationally recognized brand with strict standards of professionalism. Every item, task, and commitment is handled with care and clear communication.
We provide:
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Detailed estimates and written agreements
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Photos and progress updates for remote or mobility-limited clients
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Respectful handling of all belongings, with family input before any donation or sale
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Background-checked team members who genuinely care about our clients
Empowering Seniors and Families
If something doesn’t feel right — pause and ask questions. Take the time to verify licenses, read reviews, and ask for proof of insurance. A trustworthy professional will never rush you or discourage second opinions.
If you suspect a scam, report it to:
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Your local consumer protection agency
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The Better Business Bureau (BBB)
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Or the National Elder Fraud Hotline: 1-833-FRAUD-11 (1-833-372-8311)
At Caring Transitions, we’re here to help seniors and families navigate change safely and with dignity. If you or someone you know needs help downsizing, cleaning out a home, or managing an estate sale, reach out today — we’ll handle the hard parts so you can focus on what matters most.